Refund policy

RETURN & REFUND POLICY

At Vexcrafts, we want you to feel confident ordering from us. If something isn’t right with your order, our team is here to help.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should be in substantially the same condition in which you received it and include any original accessories or components.

To start a return, contact us at:

vexcrafts@outlook.com

Please include your order number and the reason for your return so we can assist you as quickly as possible.

Please do not send a return without contacting us first. Our support team will provide the appropriate return instructions and return address.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at vexcrafts@outlook.com.

Please include:

• Your order number
• A short description of the issue
• Photos or a short video showing the problem, when applicable

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

LOST PACKAGES

If tracking indicates that your package has been lost in transit, please contact us at vexcrafts@outlook.com.

After confirming the issue with the carrier, we will help arrange a replacement at no additional product cost where applicable.

RETURN SHIPPING

Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or required by applicable law.

REFUNDS

Once we receive and inspect an approved return, we will notify you regarding your refund.

Approved refunds are issued to the original payment method.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

ORDER CANCELLATIONS

We begin processing orders quickly.

If you need to change or cancel an order, email us at vexcrafts@outlook.com as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after processing or fulfillment has begun.

EXCHANGES

If you need a different item or replacement, contact us at vexcrafts@outlook.com and we will explain the available options.

CONSUMER RIGHTS

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

QUESTIONS?

We’re happy to help.

Email: vexcrafts@outlook.com