Shipping policy

SHIPPING POLICY

Fast, tracked and worry-free delivery.

We know you’re excited to receive your order, so our team works to get orders processed as quickly as possible.

ORDER PROCESSING

Orders are typically processed within 1–2 business days.

Orders placed during weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

ESTIMATED DELIVERY

Typical delivery time after processing is approximately:

5–10 business days

Delivery times are estimates and may vary depending on your location, carrier availability, customs processing, holidays, weather and other circumstances outside our reasonable control.

TRACKING

Once tracking becomes available, you will receive your tracking information by email.

Please allow a short period after receiving the tracking number for the carrier's tracking system to update.

WHERE WE SHIP

Shipping availability and any applicable shipping charges are displayed during checkout.

ADDRESS CHANGES

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately at:

vexcrafts@outlook.com

We will do our best to make the change before fulfillment begins.

Once an order has already shipped, we may not be able to modify the delivery address.

DELAYED PACKAGES

Occasional carrier delays can happen.

If your tracking has not updated for an extended period or your order appears unusually delayed, contact us at vexcrafts@outlook.com and our team will help investigate.

LOST PACKAGES

If a carrier confirms that your shipment was lost in transit, contact us and we will help arrange an appropriate resolution.

Where applicable, lost parcels confirmed by the carrier may be reshipped at no additional product cost.

DELIVERED BUT NOT RECEIVED

If tracking shows your order as delivered but you cannot locate it:

1. Check around your property or delivery location.
2. Ask household members or neighbors if they accepted the package.
3. Check with the shipping carrier.
4. Contact us if you still cannot locate it.

We will do our best to assist you.

CUSTOMS & IMPORT FEES

International shipments may be subject to customs duties, taxes or import fees depending on the destination country.

Where these charges are not collected during checkout, they may be the responsibility of the recipient unless applicable law requires otherwise.

QUESTIONS ABOUT YOUR DELIVERY?

Our support team is here to help.

Email: vexcrafts@outlook.com